Yourbusinessname.o2c.in

We create web page at o2c.in. it looks like this. Yourbusinessname.o2c.in

It is listed in google search and will generate enquires to your mail id. Contact us to have a website for your company at o2c.in. outsource consultancy service at coimbatore to generate new business for your company. Contact us for more details at 9843019701 or 7373019701 Email: vselvaraj@vselvaraj.com or info@excellaboratories.com

We Help Coimbatore Businesses Increase Their Bottom Line

Your Goals Are Our Goals, Too

The best part of our job is knowing we help our clients succeed. When we help our clients reach their goal or help their business pass a new milestone, it's the most satisfying moment because your success is the reason we do what we do.

     

Helping businesses succeed is what we do.

Sustained growth is the natural result of combining an award-winning web platform, a multi-talented professional team, and an intelligently crafted marketing strategy. It’s our privilege to help you grow and achieve your business objectives of outsourcing.

We help Coimbatore Industries to Grow

Lead generation is the process of attracting and converting strangers and prospects into someone who has indicated interest in your company's product or service.

We Can Find Your Perfect Audience and Enable You to Reach Them at Global Scale

Why Outsource to coimbatore Can Be the Right Choice ?

Customer-facing activities, such as customer service, order management and technical support are more important now than they’ve ever been. However, managing these activities to a level that consistently satisfies customers and creates advocates is increasing in complexity as needs and preferences and access to information continue to evolve. With a lot on the line for your brand, engaging the expertise of an outsourced services provider is often the most efficient and effective way to position your company as the choice customers prefer.

How to make sure the vendor you select has the technical support expertise you need:

Understanding the customer’s problem. Your customers will have varying levels of technology acumen. The same conversation will not suffice for your entire install base. From beginner to amateur to expert, support conversations need flexibility to fit the situation. This is true not only for the tone and depth of the conversation from the agent’s end, but in their ability to understand exactly what the customer is describing, regardless of the level of technical terms they are able to use effectively. Diagnosis is even more critical than resolution, for without it, agents will be spinning their wheels or solving for the wrong issue.

When evaluating technical support vendors, you need to understand the capability their agents display in working with customers with similar programs and customers as yours. But you also need a clear understanding of their recruitment, training and coaching processes. You need to ensure the vendor has processes that will enable them to replicate that environment by supplying the right caliber of agent to fulfill on the contract requirements. If the customers for your product category are unhappy, it’s very likely that discontent will affect their loyalty to your products and brand.

The vendor’s approach to rapid change. It’s one thing when change is planned for the next quarter or next year. It’s quite another when a spike in call volume must be dealt with due to a discount offer that wasn’t communicated to the contact center or a product launches ahead of schedule, or when a power outage happens without warning and takes down customer support with it. While the last example should be detailed in the vendor’s disaster avoidance plan, spikes in volume are much more likely to happen with greater frequency.

For more details contact us at 

Mobile: 98430 19701 or email us to vselvaraj@vselvaraj.com

Outsource your surface coating and electroplating requirement to Coimbatore Industries

Focus on your core business operation and benefit from the scale and expertise of outsourcing your surface finishing requirements to a long established and trusted specialist at Coimbatore.

Coimbatore Electroplating Industries has a proven track record of delivering successful outsourcing partnerships with global and local customers. We can bring our surface finishing expertise to your site through a number of managed service and consultancy services outline below:

Project Management:  We offer a comprehensive turnkey surface finishing process outsourcing solution. 

Operational Management: Focus on your core business and free up management resources by outsourcing the ongoing operational management of your surface treatment and finishing requirement..

Improvement Services:  Continuous improvement is essential for surface coating facilities. As part of your team, our consultants can help you to maximize your entire operation for quality and productivity, reducing waste within the process and improving environmental credentials.

Audit Services: Before finding a suitable outsourcing partner at coimbatore, As a surface coating specialist, we are able to provide full audit services of new and existing processes for in-house facilities. Our team can manage and programme a full audit pathway to include procedures, process control, operational efficiency, quality and environmental practices.

Partnerships: Outsource 2 Coimbatore offers the ability to create a partnership, benefiting those who may not have experience of surface finishing or helping existing facilities to grow by providing a wealth of experience, expertise, existing infrastructures and shared investment. This will help to find a suitable outsourcing partner for your surface finishing needs.

 

For more details contact us at 

Mobile: 98430 19701 or email us to vselvaraj@vselvaraj.com

Principles of Outsourcing

The relationship between companies and the outsource partners plays a vital role in the success of the business — such relationships needs to be maintained and taken care of. Based on our experience we have discovered these principles that would help you out in getting a good client-provider partnership.

Trust is earned, not demanded. The only reason for this is because prior to starting your partnership with your services provider, you must establish a mutual trust. This includes being transparent to each other and making sure that each one understands what the other wants to be accomplished. This will allow confidence to be developed in both parties — client and provider. With this, you become comfortable in sharing business strategies and plans to ensure both successes. here is 5 important principles of outsourcing.

Principle number 1: Do extensive research. I contacted several suppliers to find out answers to my questions and to request references. After reviewing their references, I narrowed the list to a supplier that I thought could produce a product in the time, price, quantity, and quality that were required. I sent them materials, patterns, and a sample upper for them to make samples and price the product.
Now, it was time to visit the supplier.

Principle number 2: Visit suppliers to kick the tires. It is always important to visit your suppliers. Usually, you will know right away when you walk into a factory whether this is a company you want to do business with.

Principle number 3: Never order production without a trial run. Give a trial order. Check the quality and if everything is to your specification then proceed to have a partnership for outsourcing.

Principle number 4: Decide whether to take a leap of faith if everything is right.

Principle number 5: Visit your supplier on a regular basis and build a trusting relationship.  You need to visit your suppliers on a regular basis to make sure the quality is correct, the production is on schedule and the factory is adhering to human rights standards. Communication is as important as teamwork. Transparency is something that you might need to look into since partnerships work best with it. You have to create a room for everyone to be able to express and be heard. Listen to good and bad news, brainstorm new business plans and approaches and be objective. When problems arise, take a look at it at different points of view to come up with a favorable solution.